We cannot foresee when any of the aforementioned parts will stop working.
It may happen in warranty or after 30 days of repairs. However, with any aging appliance, these parts can stop working due to age and use. If these parts function normally at the time of repair, we do not suggest replacing them. Other commonly replaced parts such as thermoblock, brew unit motor, solenoid valve, multi-way valve, water pump and membrane regulator tend to falter sporadically. We replace essential parts such as complete brew unit and grinder blades in almost all coffee machines we repair as both are central components for brewing robust coffee. We strive to repair Jura coffee machine to ensure it makes coffee like a new machine. Customer is responsible for shipping the machine to us for in-warranty repair.
Electrical parts such as thermoblock, pump, power board, CPU, transformer, and grinder assembly are excluded from the warranty as any of these electrical components can be damaged due to power surge. Email us to request a shipping box.ģ0 day limited warranty on labor and parts installed during repairs. You will pay a discounted rate so we can ship the box to you. We offer a double walled shipping box with molded packing so you can safely ship your JURA coffee machine to us for repairs. Alternately, we can ship you the box the manufacturer’s molded packing so you can easily slide your machine into the box within a minute.If you are unable to pack the machine yourself, you may take your machine to the nearest UPS or FedEx store and have them pack it for you professionally.Insure the machine if necessary to prevent from any damages in transit. Tape up the box and take it to the neared UPS or FedEx store.Please click here to download the PDF repair form, fill it out and place it inside the box above the machine.Place added padding or bubble wrap in between the gaps to protect the machine from any damage to the exterior casing during transit.Ensure that it does not contact the inside walls of the box and that there is 2 inches of gap between the inner wall of the box and your coffee machine. Place your machine in the center of the box. Wrap the coffee machine with at least 2 inches of bubble wrap.You do not need to ship these parts for repairs. Remove the drip tray, used coffee bin, and the drawer.Please follow the instructions below to properly pack your machine: For example, J, S, and Z line JURA coffee machines fit nicely in the 20x20x20 box. The box could be of size 18X18x18 or 20X20x20. When sending the JURA coffee machine for repairs, please use a sturdy double wall cardboard box.
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